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Quality Merchandise We only carry top quality merchandise from the world's leading manufacturers of adult products. Occassionally we receive a product that does not meet our standards and may not be aware of it until it has been purchased by a consumer. We will do everything in our power to fulfill your order with a quality product, short of substitutions. Exchanges We do not offer a VHS video tape or DVD disk exchange program. It is illegal for us to exchange VHS video tapes or DVD disks if they have been opened unless the product has a manufacturers defect. All sales are final. Do not assume that you may purchase a variety of products and return those that you do not like. Returning VHS Videos and DVD's Software products (including Video Tapes and DVD's) are NON-RETURNABLE unless they have a manufacturer defect. We will gladly replace any defective product WITH THE SAME PRODUCT. Video Tapes with defects should be left at the point in the tape where the defect occurs so we may easily identify the defect for the manufacturer. Video/DVD running times are approximations and are in no way representative of an actual or accurate running time. Whereas we strive to publish running times that are as accurate as possible, we cannot guarantee their accuracy and therefore a Video/DVD running time discrepancy is not considered a defect or a reason for a return. If you return a product that is not defective, it will be refused. If we are forced to accept your return of a non-defective product, a 20% restocking fee will be imposed. Returning Sex Toys Novelties (Sex Toys) are NON-RETURNABLE unless they have a manufacturer defect. We will gladly replace any defective product WITH THE SAME PRODUCT. If you return a product that is not defective, it will be refused. If we are forced to accept your return of a non-defective product, a 20% restocking fee will be imposed. Return Authorization We provide an online Return Authorization form for you to use. Simply click the link on the checkout page or home page identified as CLICK HERE TO MAKE A RETURN, fill out the form, place the defective item in its' shipping container (or any suitable cardboard box) with a copy of the Return Authorization Letter and mail it to us. We provide you with Convenience Mailing Labels on your Return Authorization Letter for your return address and the destination address of the return. UNAUTHORIZED RETURNS WILL BE REFUSED - RETURN TO SENDER. If you refuse to accept the same product in exchange for a defective product, a 20% restocking fee will be imposed. If we cannot provide you with the same product in exchange for a defective product, we will issue you a Credit. |
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